At CleanEraKart, we aim to ensure that you are completely satisfied with your purchase. However, if you are not happy with your order, we are here to help.
1. Eligibility for Returns
You may request a return if:
- You received a damaged, defective, or wrong product.
Note: Certain items, such as cleaning accessories (brooms, brushes, wipers) and liquid cleaning products, may not be eligible for return due to hygiene and safety reasons unless they are damaged or defective.
2. Process for Returns
To initiate a return, please follow these steps:
- At the time of delivery if you have received a damaged, defective, or wrong product. You can let the delivery partner know for the same. We will replace the product asap without any cost.
- Email us at support@cleanerakart.com with your Order Number, product details, and a clear video while opening the package showing the issue.
- Our team will review your request and arrange for pickup if the return is approved.
3. Refund Process
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days.
- Refunds will be issued to the original payment method (for prepaid orders) or via bank transfer (for COD orders).
Note: Shipping charges (if any) are non-refundable.
4. Exchanges
We currently do not offer direct exchanges. If you need a different product, you can return the original product (if eligible) and place a new order.
5. Non-Returnable Products
- Products that have been used or tampered with.
- Items marked as Final Sale or Non-Returnable.
- Products without original packaging or missing accessories.
6. Cancellation Policy
- Orders can only be cancelled before they are shipped. Once shipped, the order cannot be cancelled.
- For prepaid orders, refunds for cancelled orders will be processed within 5-7 business days.
Need Help?
For any queries regarding returns, refunds, or cancellations, you can reach us at:
📧 support@cleanerakart.com